FUJI OIL GROUP Grievance Mechanism

Fuji Oil is pleased to announce that we have updated our grievance procedure for all our stakeholders who identify issues or incidents in Fuji Oil’s palm supply chain that are not in line with the principles stated in our Group Policies.

At Fuji Oil, we are committed in being transparent in the process of handling any palm related grievances and we recognised the need for us to continuously improve the mechanism we have in place since May 2018. The improvements in the procedure will meet the needs of our stakeholders and strengthen Fuji Oil’s commitments to its Responsible Palm Oil Sourcing Policy.

The additions to the grievance procedure include:

We will continue to publish our grievance engagement progress quarterly in our public grievance list.

Fuji Oil values the input of stakeholders in helping to achieve the aims of its policies and in enhancing transparency throughout its supply chain. We will continue to review and improve our procedures with all stakeholders to ensure we are on par with the industry standards.

• *1 “Group” level is defined based on RSPO’s definition of “Group”. For further information, please refer to:

  https://rspo.org/wp-content/uploads/RSPO_Membership_Rules_20202.pdf